Questions about our face creams

The honest truth: nobody can guarantee how a cream will feel on your skin. Not us, not a big brand, not a dermatologist. Your skin is your own, with its own history, climate and moods.

What we can promise is a process built to give your skin the best chance. We ask before we make: Tanvi asks about your skin type, concerns and allergies before recommending anything. You test before you trust: a little on your inner arm, 24 hours, then decide. We stay on WhatsApp: if anything feels wrong, stop and message us. If irritation continues, see a doctor.

Think of it like a dish cooked by a friend who asked about your allergies first. It's still new to you, but it was made with you in mind.

Your skin doesn't hold a grudge.

Our creams are not designed to make your skin depend on them. When you stop, your skin simply carries on with whatever routine you give it next.

It's like watering a plant. Stop for a while and it won't wilt overnight. It just stops getting the extra care. Sun, sleep, stress and your other products shape how it looks after that.

And if you're stopping because something didn't suit you, tell us. That's how Tanvi makes your next jar better.

Dab a little on your inner forearm or behind your ear and wait 24 hours. Redness, itching or burning means it's not for you. No reaction is a good sign, but faces can be more sensitive than arms, so start slowly.

Tell Tanvi exactly what your skin reacts to, and always patch-test. Sensitive skin deserves care, not promises.

Please check with your doctor first and share the ingredient list with them. We'll send it to you on WhatsApp.

No, and be wary of any cream that says it can. Ours are cosmetic creams that support how your skin looks and feels. For persistent, painful or spreading problems, please see a dermatologist.

Skin works on its own clock. Give any cream a few weeks of regular use before you judge it. How much you see depends on your skin, sleep, sun, diet and consistency. We'd rather tell you that now than disappoint you later.

Usually, yes, but tell Tanvi what else you use, especially retinoids, acids or prescription creams.

Yes. Every cream is prepared by our founder, Tanvi Puri, in small batches in Zirakpur, Punjab.

The Homely Hands Face Creams (₹849, 15 g) each target one concern: acne, pigmentation, brightening, nourishing, or day care with SPF. The Advanced Face Cream (₹2,999) is customised to your skin, made with advanced oils and prepared separately for every customer. It's gift-boxed and comes with a one-to-one consultation with Tanvi.

Honestly, nothing is chemical-free. Water is a chemical, and so is aloe. What matters is which ingredients go in and why. Ask us on WhatsApp and we'll share the full ingredient list of your cream.

Of course. Skin is skin. Choose by concern, not by gender.

Fill in our skin form or message us. Tanvi reads your skin type, concerns, routine and allergies. Customisation is part of our Advanced Face Cream (₹2,999): your cream is made for your skin. For our ₹849 Homely Hands Face Creams, she recommends the one that suits your concern. You confirm everything before anything is made.

Tap any Order button. It opens WhatsApp with a message already written for that cream, sent to +91 95690 82888. We confirm your cream, price, address and delivery right there.

Courier charges within India are ₹80 to ₹150, depending on your location. We confirm the exact charge and delivery timeline in your WhatsApp chat. All orders are prepaid: we don't offer cash on delivery.

No. Every cream is handmade fresh for your order, and the Advanced Face Cream is customised to your skin, so we can't accept returns. That's why we talk about your skin before you order. If anything worries you after delivery, message us on WhatsApp and we'll help.

Yes. The Advanced Face Cream comes in a gift box made for exactly this. Share the address on WhatsApp.

Sach kahein toh koi bhi brand 100% guarantee nahi de sakta, har skin alag hoti hai. Isliye hum pehle aapki skin ke baare mein poochte hain. Pehle patch test kijiye, aur kuch bhi ajeeb lage toh turant WhatsApp kijiye.

Hamari creams skin ko dependent banane ke liye nahi bani. Cream band karne ke baad skin aapke agle routine ke saath chalti rehti hai, bilkul paudhe ki tarah. Paani band karo toh woh raaton-raat nahi murjhata, bas extra care milni band ho jaati hai.

Raat ko chehra dhoyein, pat-dry karein, thodi si cream lagakar halke se massage karein. Poori tarah merge karne ki zaroorat nahi. Roz raat lagayein. Poora guide padhein